koko188 Platform Privacy Notice
This page describes what we collect when you use koko188 and how we keep that data protected. We collect your personal information only to operate your account, process your deposits and withdrawals, and comply with law. We do not sell your data to third parties. We encrypt all sensitive information, we store it securely, and we give you control over how your information is used on koko188.
When you sign up for koko188, we ask for your email address, full legal name, date of birth, and a government-issued ID number. This information is mandatory for account creation and KYC verification. We use it to confirm your identity, prevent duplicate accounts, and comply with anti-money-laundering regulations in the jurisdictions where we operate. We also collect your IP address, device type, and login timestamp to detect fraud and unauthorized access.
Our privacy commitments are straightforward: we keep your data encrypted in transit and at rest, we do not share it with unrelated third parties, and we delete it according to a clear retention schedule. If you have questions about how we handle your information, contact our support team through live chat, email, or in-app messaging.
What We Collect and How We Use It on koko188
We collect account information (email, name, date of birth, ID number), payment information (deposit and withdrawal transaction history, payment method details), and activity information (bets placed, games played, timestamps). We also collect device and access information (IP address, browser type, device model) to monitor for fraud. We do not collect cookies for tracking or advertising; we use session cookies only to keep you logged in. We do not track you across third-party websites or apps.
We use your account information to verify your identity through KYC checks, maintain your account, process your deposits and withdrawals, and settle your bets. We use your payment information to route deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and to track withdrawals. We use your activity information to calculate your weekly cashback, track your tier progression, and detect suspicious betting patterns. We use your device and access information to detect fraud, prevent account compromise, and maintain platform security.
Third-Party Processors and Data Sharing
We share your information with third parties only where necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks online payment, e-wallet, mobile banking, local payment) receive your deposit and withdrawal transactions to complete them. These processors have their own privacy policies; we do not control how they use your data beyond the transaction itself. We also share your information with KYC verification providers to confirm your identity. These providers operate under confidentiality agreements and only use your data for verification.
We may share your information with law enforcement or regulators if required by law in jurisdictions where we operate (for example, Jakarta, Surabaya, Bandung, Medan, or Semarang). We comply with legal requests promptly and without advance notice to you unless we can legally do so. We do not sell your information to advertisers, brokers, or marketing companies. We do not share your betting history or winnings with other koko188 members.
Your Rights and Data Control
You have the right to access your personal information. You can download a copy of your account data (name, ID, transaction history, betting activity) from your account settings under "Data Export." You have the right to correct inaccurate information—if your registered name or date of birth is wrong, contact our support team and we will update it after verification. You have the right to request deletion of your account and associated data, subject to our retention obligations. Once your account is deleted, we remove your personal information after a grace period, except where we are required by law to retain records (for example, anti-money-laundering compliance may require us to keep transaction records for several years).
You have the right to object to certain processing. If you believe we are processing your data unfairly, you can lodge a complaint with our support team. We will review your complaint and respond within a reasonable timeframe. You also have the right to data portability: if you wish to export your information for use on another platform, we will provide it in a standard format upon request.
We at koko188 treat your data with the same care we treat our own business information—encrypted, secured, and shared only where necessary.
Cookies and Tracking
We use session cookies to keep you logged into koko188. These cookies expire when you close your browser or log out. We do not use persistent cookies, tracking pixels, or third-party analytics services that follow you across websites. We do not sell your data to advertisers or allow retargeting services to track your browsing. Our website operates on secure HTTPS, and all data transmitted between your device and our servers is encrypted.
We do not use cookies to track your activity across other websites or apps. We do not use Google Analytics, Facebook Pixel, or similar third-party tracking tools. We monitor site performance using server-side logs only—this data is aggregated and does not identify individual users. If you have privacy concerns about how we operate, contact us at any time.
Data Retention and Deletion
We retain your account information for as long as your account is active. If you delete your account, we retain your data for 180 days in case you wish to restore it. After 180 days, we delete your personal information (name, email, date of birth, KYC documents). We retain your transaction history for seven years as required by anti-money-laundering and financial regulations. We also retain your IP address and device logs for 90 days for fraud detection purposes.
Promotional activity data (betting history, tier progression, cashback claims) is deleted when your account is deleted, except where we are legally obligated to retain it. During major events like Liga 1 finals, Piala Indonesia tournaments, or holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), we may temporarily increase data retention to investigate unusual patterns, but this data is deleted once the investigation concludes or the retention period expires.
Privacy Policy Summary and Contact
Our privacy policy is built on three principles: we collect only what we need, we protect it with encryption and access controls, and we give you control over it. We do not sell your data, we do not track you across the web, and we do not share your betting history with others. We comply with privacy laws in all jurisdictions where we operate, and we treat your information with the same care we treat our own business data.
If you have questions about how we handle your data, how to access your information, or how to delete your account, contact our support team via live chat, email, or in-app messaging. We respond to privacy requests within a reasonable timeframe, typically within 10 business days. We welcome your feedback on our privacy practices and are committed to transparency and security on koko188.